Privacy Policy

At Alpine Country Holidays, your privacy is of the utmost importance to us. This policy outlines the information we collect, how we use it, and how we ensure its security.

What We Collect

• Bookings: When you make a booking, we collect details such as your name, address, phone number, email, ID, and payment information so we can confirm your reservation and provide you access to the property.
• Competitions: If you enter one of our competitions where Alpine Country Holidays properties are offered as prizes, we’ll collect your contact details (such as name, phone number, and email) so we can manage your entry, notify winners, and keep you updated with our latest offers.
• Advertising & Digital Marketing: We may collect your contact information when you interact with us through advertising channels, including Google Ads, social media platforms (such as Facebook or Instagram), or other digital campaigns. This information is used to respond to your enquiries, provide tailored offers, and share updates on our services.
• Newsletters & Updates: Sometimes, we may also ask for your email so we can send newsletters, special deals, and local updates. You can unsubscribe at any time.

How We Use Your Information

• To manage your booking and stay.
• To run competitions and contact winners.
• To respond to enquiries or provide a quote.
• To send news, offers, and updates that may interest you.
• To improve our advertising and marketing, we ensure you receive relevant and useful information.

What We Don’t Do

We never sell, rent, or share your personal information with third parties for their own marketing purposes. Your details stay with us and are kept strictly confidential.

Keeping Your Payments Safe

We comply with the Payment Card Industry Data Security Standard (PCI DSS). This means:

• Your card details are securely “tokenised” and stored in a PCI-compliant vault.
• We delete card and ID data within 14 days after checkout, and immediately if a booking is cancelled.
• Our booking system is rated ‘A’ on SSLLabs.com using 256bit TLS1.2 security.

Your Rights & Deletion Requests

You have the right to access, update, or request the deletion of your personal information at any time.

If you no longer wish to receive communications from us, you can:

• Click the unsubscribe link provided in our marketing emails, or
• Contact us directly by phone on (02) 6456 1991, or by email at hello@alpinech.com.au

Upon receiving a deletion request, we will remove your personal information from our marketing databases.

Questions?

If you’d like to know more about how we protect your privacy, just give us a call on (02) 6456 1991.