Frequently Asked Questions

Should your question not be covered here, do not hesitate to contact us on [02] 64561991

When you find the holiday home of your choice, you can either reserve the property online or speak with a member of our Reservations Team at 1300 916 454. When making your reservation, we require a 10% deposit. The remaining balance or the final payment is processed 45 days prior to check-in.

The final payment for your holiday is processed 45 days prior to your arrival.

Yes, the total tariff you see on your booking confirmation includes the cleaning and processing fee for direct bookings on our website or through our office. Online Travel Agents such as Airbnb & VRBO|Stayz will add their percentage ‘Service Fee‘ to your final amount. The amount can be over 25% in some cases! This is why BOOK DIRECT is cheaper!

Yes, unlike some holiday rental companies, we rent the specific property you see in full detail on our website. We believe that this is the best way to ensure you will be happy with your Jindabyne accommodation.

Yes. After your initial deposit, you can make payments up until 45 days before check-in, when the balance on your reservation is due. To make payments, you log in to your account through our Home Page [LINK]. Add your reservation surname and reservation number to access your holiday account.

Check-in time is after 4PM during the winter months [June-Oct].  During the non-winter months – 3PM check-in. If you have completed the online check-in you will travel directly to your holiday accommodation. Digital locks and/or key safes are programmed to operate after this time. It is best not to plan to arrive any earlier unless advised by our office.

Again, to ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you depart the property before 10AM on the date of your checkout. Daily charges will apply for guests remaining after this time. Leave keys or cards on the dining table and remember to lock the property.

Once you have completed your online check-in – which is sent in a message a few days before your arrival – there is nothing else to do! You will be given arrival directions and door codes in email 24 hours before your arrival. Our great guest service staff will also call you to confirm you have received everything and that you are ready for your holiday!

NOTE – Only the person who made the reservation and has completed the online check-in will have the arrival information forwarded to them. We do not accept ‘third-party reservations’. This means a reservation made by a person/s not travelling or staying with the group [for example: friends who have an Airbnb or VRBO account].

Should a third-party reservation be detected we will automatically cancel the booking with no refund.


During these challenging times, we give you peace of mind in booking your holiday directly with us. Please take a moment to click the link above to view our policies.

All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain to your list of accepted email addresses.

You will receive a reservation confirmation email within hours of making your reservation. Expect email’s with a list of attractions and activities for the area. We will also send you information on what to pack for clothing and local grocery outlets to arrange food deliveries.

Closer to your arrival date you will receive our important online check-in document with instructions on filling it in. Please return this to make check-in much faster.

Once our online check-in document is completed you will be able to travel directly to your accommodation. We will send you the property address and key or code detail after the check-in document is received by our office.

The day before your arrival we will call to make sure you are all set to enjoy your holiday and answer any last-minute questions. Please make sure your contact phone number is current and available.

If you have not received these emails and you have adjusted your spam filters, please contact our Guest Services Team at 1300 916 454.

Yes. If you leave something behind on your visit and we find it, we can arrange to have it shipped back to you. For more details, contact our Guest Services Team at 1300 916 454.

We just ask that you lock all windows and doors plus turn lights & heaters off. The property must be left clean and tidy as per our Holiday Rental Agreement. There are tips for your departure in the Hinfo digital house manual and in the welcome pack you receive on arrival.

Due to Snowy Monaro Council and NSW Fire & Rescue licensing for each property – The Total Guests cannot exceed the number quoted in each property description. Exceeding this number will result in forfeiture of all monies and eviction from the property. This number includes infants and children.

For example2 Adults and 2 infants sleeping in beds with their parents are considered 4 guests in TOTAL. You cannot book a property that sleeps 2! There are fines in place up to $1200 per person in excess of the licensed number.

We enforce a strict – No Parties Rule.

Although we are pet lovers, we cannot allow pets in our holiday properties unless the property is an approved pet-friendly property. This will be displayed on the listing page for the property.

All of our holiday homes, town houses and apartments have heating. Some are air conditioned for summer. Please refer to the property description page for more information. We request you turn off lights as you leave for your days activities and during winter turn heaters down to low. This will enable owners to keep costs to a minimum and our tariffs will not have to increase with extra power bills!

Yes, each of our prestige holiday homes, townhouses or apartments has an equipped kitchen with pots/pans, cutlery and cookware. Some have large electrical items such as slow & rice cookers. We supply coffee/tea & hot chocolate, sugar plus UHT milk plus pepper/salt. Cling wrap and foil is in your holiday properties. There is also cooking oil/spray supplied.


Yes, there are luxury linens and towels provided in each home. All bedding is provided and three bath ‘sheets‘ are supplied to double – queen and king beds. You will also receive our exclusive ‘Orana’ eco-friendly shampoo, conditioner, and bath wash with a distinct mountain scent.

All our linen & towels are supplied by a local laundry to our exacting standards. Linen is laundered to International Standards for microbiological control.

Unlike a hotel, we don’t offer daily housekeeping. While we are happy to service your property while you’re there, with a charge. Please contact our office if you would like to schedule a service.


Unlike most agencies, we do not supply “Starter Packs” of toilet paper, dishwashing tablets, laundry detergent etc. You will have enough of these items to last your entire stay. If you should run out just call our housekeeping staff (64561991) and they will deliver more.

There is a mop, broom, dustpan, vacuum, iron and ironing board on the property. Our homes also include a washing machine, dryer, and dishwasher (most properties).

We use Koh products for all our cleaning. A spray bottle is supplied in each kitchen for guests to use as a surface cleaner for benchtops. Koh is an Australian invention and is environmentally friendly with No Toxic Chemicals!! Koh is approved by the Asthma Council of Australia.

Please note – We do not supply sauces or spices in the kitchens of our properties due to the risk of cross-contamination and food allergies.

All our properties are non-smoking. Smoking is not permitted on balconies or within three metres of the front door.

If you and your group will be arriving with more than two vehicles, or any oversized vehicles, please call our Guest Services Team in advance of your arrival to inquire about the parking availability for the home you have rented. Also, please inform any guests who might be visiting for the day or evening that parking is very limited. Typically, there is no parking available at our properties for mini buses or trailers.

Please contact our Reservations or Guest Services teams if you need to make specific parking arrangements.

Alpine Country was established in 2009 under the name Snow Escape Holidays. In 2023 we have rebranded to Alpine Country Holidays to better reflect Jindabyne & the Mountains as a year-round holiday destination. We are members of local, state, and national holiday rental managers’ associations; tourism groups, and the Chamber of Commerce.

Yes, Alpine Country Holidays is licensed by the NSW Department of Fair Trading as a real estate agency [Corporate Lic Number 1678681].
All monies collected are deposited into our Government-protected Trust Fund.

Alpine Country Holidays supports the NSW Government Short Term Rental Code of Conduct. All our properties are either registered or do not require registration.

Our office hours are from 8:30am to 6pm during winter. Summer hours are Mon – Fri 9am to 5pm. 
You will be given access to our Emergency Phone Number for your stay, in the event of any urgent problems outside of office hours.

In Jindabyne, our properties are a 30-minute drive to the ski resorts. Jindabyne properties are located within a 5-minute drive to the main Jindabyne shops and restaurants. Crackenback properties are within the Crackenback Resort and next to SkiTube for winter access to Perisher. Our prestigious Thredbo properties are located in the resort. Each vacation home’s property page includes a map indicating its location.

Contact our Guest Services Team at 1300 916 454 to discuss options in your holiday home destination. Several shuttle services and transfer companies can be arranged between Canberra Airport, Jindabyne & Crackenback to the resorts.

STOP PRESS – There is now a regular bus service to the resorts! SEE HERE FOR MORE DETAILS & BOOKINGS
We do, however, recommend having a car for your stay.

Alpine Country Holidays adheres to the NSW Code of Conduct for short-term rentals.

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